OneSport warranty policy

E-Bike Warranty Policy

OneSport [ONESPORT TECHNOLOGY CO., LTD] ("OneSport", "we", "us", or "our") hereby issues this Warranty Policy ("Policy") for all electric bicycles ("E-Bikes"), accessories, and related products (collectively, the "Products") purchased directly from our official online store or from authorised dealers within the European Union ("EU").

This voluntary commercial warranty ("Warranty") is provided in addition to any statutory rights that consumers may have under applicable national law and does not affect, replace, or limit such rights. Where this Policy provides terms that are less favourable than your statutory rights, your statutory rights shall prevail.

1. Warranty Scope and Eligibility

1.1 Who Is Covered

OneSport warrants that all Products shall be free from defects in materials and workmanship under normal use for the warranty periods specified in Section 2.

1.2 What Is Covered

OneSport warrants that all Products will be free from defects in materials and workmanship under normal use for the periods specified in Section 2.

1.3 Geographical Coverage

This Warranty applies exclusively to Products purchased and used within the European Union (EU Member States only). Warranty replacement parts will be shipped only to addresses located within EU Member States. This Warranty does not apply in non-EU countries within the European Economic Area (EEA), Switzerland, the United Kingdom, or any other territory.

1.4 Consumer's Responsibilities

The consumer shall exercise reasonable care and follow all maintenance, storage, and operating instructions set out in the Owner's Manual. Failure to do so may affect warranty coverage.

2. Warranty Periods by Component

The warranty period begins on the date of delivery and remains in effect for the period specified below. The table below sets out the coverage and exclusions applicable to each category.

Notes:

• Commercial-use vehicles (e.g., delivery or fleet E-Bikes) are not covered under this Warranty. Any warranty applicable to such vehicles shall be governed exclusively by the relevant purchase contract.
• Free gifts and promotional accessories are not covered under this Warranty.
• Any repair or replacement under this Warranty shall not reset or extend the original warranty period.
• Any damage caused by human action or misuse is excluded from coverage under this Warranty, regardless of the applicable warranty period.

3. Warranty Exclusions

3.1 General Exclusions

This Warranty does not cover:

• Normal wear and tear of consumable parts.
• Damage resulting from misuse, abuse, or negligent handling, including stunt riding, overloading, off-road use of non-off-road models, or operation outside the Product's design specifications.
• Any damage or defect resulting from improper assembly, installation, or adjustment by the user or any unauthorised third party.
• Any damage or defect resulting from unauthorised modifications, including the use of non-original components, software modifications, or tampering with the electrical system.
• Any damage or defect resulting from external factors, including accidents, collisions, theft, vandalism, fire, flooding, power surges, exposure to corrosive substances, or force majeure events.
• Any cosmetic damage, including scratches, dents, or paint fading.
• Any damage or defect resulting from failure to follow the instructions set out in the Owner's Manual.
• Any Product purchased through an unauthorised sales channel, including any second-hand Product.

This Warranty does not cover any incidental costs, including alternative transportation costs, fuel costs, or loss of use.

3.2 Battery-Specific Exclusions

In addition to the general exclusions, the battery warranty does not cover:

• Natural capacity degradation resulting from normal use.
• Any damage or defect resulting from the use of charging equipment not provided or authorised by OneSport.
• Any damage or defect resulting from exposure to extreme temperatures, including operation below -10C or above 45C, or storage outside the range of -20C to +50C.
• Any damage or defect resulting from improper storage, including prolonged storage at full charge or at a very low charge level, or failure to recharge the battery every 30 days during storage.
• Any damage or defect resulting from water ingress or submersion.

3.3 Motor-Specific Exclusions

• Any damage or defect resulting from water ingress, submersion, or operation beyond the Product's IP rating.
• Any damage or defect resulting from physical impact, collision, or the application of external force to the motor housing.
• Any damage or defect resulting from continuous operation at or beyond the rated power limit.

4. Shipping Damage

This Warranty does not cover shipping damage. However, OneSport will repair or replace Products damaged in transit if:

1. You notify OneSport within 7 calendar days of receiving the Product.
2. You provide clear photographs or videos of the damage and the outer packaging.
3. You retain the original packaging for inspection if requested.

If you arrange shipping independently, OneSport shall not be responsible for any damage occurring in transit.

5. Repair, Replacement, or Refund

5.1 Remedy

If a defect is confirmed and is covered under this Warranty, OneSport may, at its sole discretion:

• (a) Repair the defective part or Product;
• (b) Replace with a new or refurbished part of equal or greater functionality; or
• (c) Where neither is feasible, offer a refund not exceeding the original purchase price, less applicable depreciation.

5.2 Replacement Parts

Replacement parts may be new, refurbished, or reconditioned and functionally equivalent to the original.

5.3 No Extension

Warranty period for repaired/replaced parts remains tied to the original delivery date.

5.4 Ownership of Replaced Parts

All replaced parts become OneSport's property.

6. Warranty Claim Process

6.1 Initiating a Claim

Contact OneSport Customer Service at support@onesportglobal.com with:

1. Proof of purchase.
2. Order number and delivery address.
3. Detailed description of the issue.
4. Photos and or video evidence.
5. Purchase platform or channel.

6.2 Resolution

1. Review materials and confirm eligibility.
2. For straightforward issues, provide an immediate solution or ship parts.
3. For complex issues, send troubleshooting instructions.
4. After assessment, confirm resolution and dispatch parts if needed.

6.3 Prior Authorisation

Do not attempt any repairs without notifying OneSport in advance. Any repairs carried out without prior notice to OneSport may void the Warranty for the affected components.

6.4 Safety Advisory

You must immediately discontinue use of the Product if you suspect a safety-related defect. OneSport shall not be liable for any injury or damage resulting from continued use after such a defect has been identified or should reasonably have been identified.

7. Out-of-Warranty and Lifetime Technical Support

For defects arising after the warranty period has expired, OneSport may offer paid repair services, subject to the availability of parts. All owners are entitled to lifetime technical support regardless of warranty status; however, the cost of parts shall be borne by the owner after the warranty period has expired.

8. Second-Hand and Transferred Products

• The Warranty applies only to the original purchaser and is non-transferable.
• Any second-hand, resold, or otherwise transferred Product is not covered under this Warranty.
• Proof of original purchase does not extend Warranty coverage to any subsequent owner.

9. Bicycle Theft and Privacy

Product theft is not covered under this Warranty or any Extended Warranty plan.

Privacy Notice: To protect customer privacy, OneSport does not record, store, or track vehicle frame numbers or serial numbers. We recommend that you independently record your E-Bike's frame number and serial number upon receipt and store this information securely for your own records. Consider purchasing separate bicycle insurance for theft protection.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• OneSport's total liability shall not exceed the original purchase price.
• OneSport is not liable for indirect, incidental, special, or consequential damages.
• This does not exclude liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.

OneSport disclaims all implied warranties to the extent permitted by law. Where jurisdictions prohibit such exclusions, above limitations apply to the maximum extent permitted.

11. Statutory Rights

This Warranty is a voluntary commercial guarantee and does not affect your statutory rights under applicable consumer protection legislation.

12. Governing Law and Dispute Resolution

12.1 Governing Law

This Policy shall be governed by the laws of the French Republic. This choice of law does not deprive you of the protection afforded by mandatory consumer protection provisions of the EU Member State in which you habitually reside.

12.2 Complaint Handling

Please first contact our Customer Service at support@onesportglobal.com. We will respond within 30 calendar days.

12.3 Severability

If any provision is held invalid, all remaining provisions continue in full force.

13. Amendments

OneSport reserves the right to amend this Policy. Amendments apply only to Products purchased after the amendment date.

14. Contact Information

OneSport Customer Service | OneSport

Email: support@onesportglobal.com

Address: Block A, 11th Floor, Tower 7, Lehuizhongxin, No. 489 Jihua Road, Longgang District, Shenzhen, Guangdong, People's Republic of China

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CET